Most Valuable Movers

Hired White Glove Van Lines to conduct my move, who in turn hired Most Valuable Movers (MVM). This process has been a hassle to say the least. MVM employees were not prepared, understaffed and were hours late on the first day of the move.

ALL of my furniture was damaged, a dresser and my TV were lost during the move. Additionally, I had a large dresser that was not mine, left at my new residence. I moved over a month ago and no update on my lost TV, no contact from MVM or White Glove Van Lines.

In my opinion terrible service and customer service. Save yourself the hassle and hire another moving company.

Move size: 2 Bedroom Home Service cost: $2000

Do not have the experience we just had with this company.  Read all the reviews before even thinking about this choice.   They were late on the pickup date, claims to emailed us about delivery date (never got), price increased by over $2,000.00, had the delivery phone number wrong, boxes look like they fell off the truck, a lot of broken items and we have not unpacked them all yet, they want cash or money order before they unload and claim they told you, charged for the driver to sit outside your house till bank opened for money (with the damage I see why they wanted the money first), the girl on the phone was rude.  I think I covered it…  .

Service cost: $6200

Ask to move a $10000 dining room table. Moved from Nj to orlando. Buffet table broken legs and mission a $420 chair. They were late. Unprofessional . Once they wrapped the table and put in the truck. Said I owed them $200 for tape and use of there blankets. I had no choice so I paid them. Once they delivered the table they only brought 7 of the chairs. Asked them about it they said oops. That the chair was so broken they didn't bring it with them. Then told me the insurance company would take of it. The insurance company agreed to settle for $12 . Unbelievable !! Do not ever use this company.

Service cost: $1200

(MVM): Most Valuable Movers, should stand for most valuable mistake.  First off they hounded me continuously with multiple emails and calling my cell phone. I filled out a brief application looking for professional movers on-line putting in my email and cell phone. Then the phone calls and emails started flying. I finally gave in and signed a contract with them. The price was very reasonable and again I learned "you get what you pay for". Three Columbians showed up at my door and then I knew I made a bad mistake. They wanted more money for loading the truck. We argued. I don't think either one of us understood each other. Finally after a mutual agreement they started to work. They were painfully slow. Finally all was loaded and off they went back to New Jersey. 14 days later which was the last day they had to fulfill the contract. Thankfully we planned ahead and brought some chairs and air mattresses. intermittently I would call them and plead and gripe for my furniture, but to no avail. When the truck showed up here in Florida two movers got off the truck. Again non-American. I was missing multiple possessions and numerous things were broken. I had to file a complaint form on-line with a 3rd party. They have 60 days to reconcile. I have no hope. Big time lesson learned. Please don't Mage the same mistake I did. .

Service cost: $2000

It took them 2 weeks to deliver my things from PA to IL. I have never been so rudely treated by customer service in my life! 
They are just concerned with the money and packing more things in the moving van. I had my price for my move raised 500 dollars at time of pick up due to "estimated weight being more than previous estimated" and then they would never call me back when I asked when my things were going to be delivered!!
I move all over the country for my job and I have never had such a terrible experience in my life! They were extremely unprofessional and rude toward a paying customer and it is not worth the hassle! pay more somewhere else and get better service. This is not the company to use. 
I still haven't received my things. Everytime I talk to someone I get a different reason why it's late and a different time to when it will arrive. 
 .

Service cost: $1575

Stole a gold ring from my deceased father in law from my jewelry box, stole my son's huge Lego collection, family photos, wall pictures, electric lawn mower battery, broke a tool chest, scratched up my dining room floors moving furniture with no pads, delivered the wrong bed frame with our parts of the frame missing, missing TV and wii cables, missing screws to put furniture back together, missing shop tools, damaged all the wooden furniture and the list goes on. Took $7000 for the move and threatened they were not going to pick up all our stuff. We ended up with 3 different loads on 3 different trucks with 10 days in between and unmarked boxes.. No laws to protect citizens from getting scammed.

Service cost: $7000

We contracted with the broker Nat. Moving Group, who engaged Most Valuable Movers to move our belongings. We had no idea who the moving company would be. Though NMG was honorable, essentially when you use a broker, you sign two contracts. In our case, the MVM contract (bill of lading) didn't match what we were told by NMG. Don't use a broker! As far as MVM is concerned, they are a disaster! We just completed 17 months of frustration resulting in arbitration which got us a check for $765., a fraction of the cost of the damage MVM did to our belongings,..furniture chipped and broken, soft furniture stained and fabric torn, wrought iron coffee table broken, side table bent beyond repair and multiple boxes crushed. Our belongings were not blanketed as per contract and looked like they had been moved around the warehouse with a bulldozer. The panel truck which did the pickup was filthy,..as was the van (sides painted out) which delivered everything,.. and we had no idea they would go into storage. At the pickup, I refused to sign the bill of lading because it was not consistent with what I had been guaranteed by NMG. I only signed it at the urging of NMG,..after being shouted at by the owner of MVM. Had I not trusted the broker, NMG, and known the mover before the pickup, I would have seen their reviews and refused to us them. Learn from my experience. Oh yes, full value protection (FVP) insurance was quoted at a ridiculously high price of 55% of the moving cost making it unreasonable to use.

Service cost: $2884

This is a moving company which needs to be shut down. The came and picked my furniture up on 2/29/2016 for a move from NJ to SC.
The first sign of a poor company, they wanted to increase the price $250.00 more than what was quoted. I was told that my items would leave NJ on the Wednesday 3/1/2016 and would arrive 3/4 or 3/5. When I called the company on 3/4 I was told that my things were in some warehouse and would not leave until 3/9/2016. Then I receive a call that my delivery date was 3/12 or 3/13. On 3/13 received a call from the driver at the address stating that no one was home which was a lie. I told them where I wanted but. The did but most of the items where they were suppose to be placed. As per their contract none of the items were re-assembled which they disassembled and one of the legs on the sofa was completely off which they placed by the door in the storage and left it. The dispatch and the administrative people were very rude and disrespectful. DO NOT USE THIS COMPANY BY ALL MEANS.

Service cost: $2200

I experienced a building fire in NYC and upon leaving did research whereby I could salvage my large art sculptures and ONE Bloomingdale's Chair that due to a spinal condition was perfect. (600 value and never heard from claims which would pay about 12 bucks) The original contact person Angela was superb on all counts and I went with the company as it shipped by cubic space not weight (would be unable to ship them). When one of their drivers had an accident they were bought out by this huge company (from family run). I kept them in storage in NJ thinking I would eventually return but finally realized I would never be able to. The storage in WA is about half the price and Angela worked as hard as she could to have them reduce my monthly rates but they would not. In all I spent 6 thousand for this company storage and shipping only to have my chair stolen (lived across Waldorf Astoria and saw this many time with other truckers) and sculpture with toxic mice urine and fecal material.

The company which bought them out after a trucking accident (one person died) finally sent me an email when I asked for my goods to be shipped. They charged me a balance and somehow their record keeping did not know I had paid in full and they actually owed me as the delivery was overdue. My complaint is re the company that bought out this small family run company.

When "Serge" arrived I was dismayed by how people's goods were treated. (I have lived in CA, Boston and overseas and know much about the issues with shipping). I saw one man (needed two mho) high up on a ladder trying to find my crates and having to toss other people's chairs, couches, desks et al from this height to the ground below. I wish I had taken photos. He needed someone below to pass the goods to. It is no surprise to me that most people have broken goods upon delivery - he as well would not change his operations so that this would not occur. I informed both my contact Angela (who by now had moved on) and the parent company. Could care less.

My much anticipated chair-with it's straight back was missing. Of course! A 600 dollar chair was per my contract supposed to be padded and wrapped by the company but was not (I had two months to undo my entire apartment and trusted they would honor the contract, otherwise I would have put an old blanket around it to hide it’s quality. As well a low table was damaged (not padded either and broken beyond repair). I know full well it was stolen having). I had them search as I assumed there would be camera's in the open area storage-not individual units but there was NO security). Well I had to take Angela’s word that there was a search - someone knows where that chair is.

I did all that was expected on my end of the contract - paying always on time. They did not honor any aspect of the contract at all. The insurance will be a hassle and not worth much, and being a one of a kind chair and rare in shape will never compensate me. If I even get a response.

But that is not what I now find disgusting about this company.

I finally was able to start to un crate the last and largest sculpture. I started to smell a disgusting fecal/urine smell.

I wrapped all parts (made to be taken apart in some areas).. with extra plastic yet I realized very fast that there was a mice/rat colony that had inhabited my sculpture for who knows how long! Not only highly dangerous urine + fecal droppings which is supposed to be cleaned up by professionals which I cannot afford (background in the health care fields) but there was a source of food in that facility as evidenced by the beans - pinto!

They had no pest control, the photos are evident of that and no security or concern about people’s goods! (I did not want to contaminate my camera so only the worst - need to get gloves and masks)

Nancy whom I just spoke with-did not say"sorry" lets see what we can do for you (as any good company who valued their customer base would) not seemed to care at all that money is their only motivation. I may need 1k to have it destroyed properly.

Service cost: $6000

Worst move experience of my life and the nightmare continues. We moved from NYC to Seattle. I contacted a 5* company We-Pack who I now know are brokers not movers. They sold us the service and we were unaware of who the moving company is.

To start with the estimate was almost half the actual cost but we did manage to get most of the difference compensated by the brokers and small part by the movers. Once our belongings arrived however we realized how we have been lied to when sold the service.

Every single piece of our furniture is damaged water/broken/chipped. We had given clear instruction about the more expensive pieces all of which are damaged beyond repair. We own a number of Persian carpets which hold a lot of sentimental value and they have all been wet and shrunk. The worst part is that they tried to conceal some of the damage by using lots of glue and markers!! All in all we have to replace most which with a new baby and cists of move at this stage we are unable to do. MVM suggested we file a claim but from what I now know only a ffaction may be covered.

I would advise anybody against using this company. They are crooks and liars and have no shame.

Move size: 1 Bedroom Home Service cost: $3000